We strive to ensure your complete satisfaction. Our standard Return/Refund Policy is one where all sales are considered final. On a case by case scenario, we may elect, at our own and sole discretion, to provide you “in-store” credit, etc. in the instance of a return/refund. You should consider all sales final, and anything above and beyond that is at our discretion. Please note, that we do work hard to ensure that you are pleased with your order(s), and we are smart enough to know that when our clients/customers are happy it is much easier to grow and expand our business. Rest assured you are in good hands.